General objective of the job
The case worker is responsible for the overall case management of a child in line with international standards of case management and acts according to the guiding principles of Child Protection case management including: child centred approach, respect of confidentiality, prioritize according to safety concerns, ‘do not harm’, ensure a non-discriminatory approach, act according to the best interest of the child, ensure accountability, respect professional boundaries and avoid conflict of interest; ensures child participation.
S/he ensures that protection principles are understood, maintained and enforced.
S/he organizes and carries out work to address an individual (and their family’s) needs in an appropriate, systematic and timely matter through direct support and / or referrals.
Position in the organisation
The case worker is part of the Program Development Department and reports to the Program Development Advisor/ Case Management Coordinator.
S/he does not manage staff.
S/he collaborates closely with other case workers, social workers, NGO’s, INGO’s and by specific assessment of forbidden areas for identification and referral of cases.
- Conducts initial assessments for child protection cases;
- Assesses and prioritizes cases according to risk level;
- Based on the needs identified through the assessment, develops a case management plan, through child participation and according to the best interest of the child;
- Identifies individual children in need of case management through regular presence in the community;
- Accepts children referred to WCH by other agencies and community partners;
- Adapt/develop vulnerability criteria fitting the local context;
- Identifies, refers and follows up on all services and ensures action points are carried out within the agreed timeframe;
- Regularly reviews and when needed, adjusts action plan to ensure progress;
- Manages cases in line with the national practical guidelines and Standard Operational Procedures (SOPs);
- Documents cases using case notes and regularly updates the database to ensure comprehensive record of each case;
- Ensures data collection and storage is done in a confidential manner;
- Monitors, guides, advises and supports children and caregivers throughout the process;
- Ensures that children receive multidisciplinary and holistic support;
- Participates in relevant case workers meetings, including case management coordination hubs and peer to peer sessions;
- Provides mapping of the available services and organizations operating in the area;
- Ensures coordination and synergy with the main service providers in the area of intervention for prompt referral, follow up and information sharing;
- Provides weekly updates on cases to the Program Development Advisor/Case Management Coordinator;
Result: A case management plan for each child is developed, implemented, monitored and adjusted in such a way that the cases are managed until closure within a set timeframe and work-plan.
Child protection activities
- Develops and maintains effective working relationship with relevant stakeholders including INGOs and local agencies, community leaders and service providers in areas of implementation;
- Coach and train local NGOs on child protection, child safety, identification and referral pathway ;
- Supports the development of child protection material through coordination with social workers, including WCH PSS and Education team;
- Coordinates with social workers for internal identified cases and supports in external referral;
- Ensures child protection concerns identified from staff members/field are raised and addressed;
- Participates when needed in the child protection working group;
- Shares relevant information regarding child protection needs/gaps to inform child protection programming;
- Reports any violation of the Child Safeguarding policy to the Child Safeguarding Focal Point;
- Any other duties relating to the nature of the job as directed by the Program Development Advisor/Child Protection;
Coordination and representation
- Coordinate with other team members, mainly CP ,PSS and Education teams, to ensure that child protection case management connects and is mainstreamed in other WCH areas of work;
- Aligns the WCH country programme with national and inter-agency CM programmes, methods, tools, etc.
- Represents WCH externally, in relevant platforms/networks/working groups focused on CP themes;
- Contribute to the development/revision of child protection case management materials developed in working groups/platforms/networks internally and externally;
- Supports the identification and packaging of CP advocacy issues and trends ;
Knowledge and Experience
Accredited social work degree or other social science degree;
Minimum 2 years of experience in case management in Lebanon within emergency response;
Good understanding of the local context and social welfare and legal system for child protection services in Lebanon;
Previous experience working with children/refuges/vulnerable populations;
Proven experience engaging with different target groups from all backgrounds (children, families, local and international organization, government, etc.);
Skills and Competencies
Ability to maintain confidentiality, respect, non-discrimination and safety of children at all times;
Ability to provide technical support, trainings and supervision of CP case workers;
Excellent interpersonal and problem-solving skills, creativity and flexibility;
Flexibility in working overtime when needed;
Computer literacy (Microsoft Word and Excel);
Strong communication skills;
Fluency in Arabic;
Strong English skills;
“Commitment to the vision and goals of War Child Holland in Lebanon, including adherence to the Child Safety Policy, is essential”