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Helmholtzstraat 61 G
1098 LE Amsterdam

Case Worker - Home of Hope

Vacancy information

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At the moment we are looking for a:

Case Worker - Home of Hope

From04-01-2018 Locationna Hoursna Educationna

General objective of the job


The caseworker is responsible for the overall case management of a child in line with international standards of case management and acts according to the guiding principles of Child Protection case management including: child-centred approach, respect of confidentiality, prioritize according to safety concerns, ‘do not harm’,  ensure a non-discriminatory approach, act according to the best interest of the child, ensure accountability, respect professional boundaries and avoid conflict of interest; ensures child participation.

S/he ensures that protection principles are understood, maintained and enforced.

S/he organizes and carries out work to address an individual (and their family’s) needs in an appropriate, systematic and timely matter through direct support and / or referrals.


Position reports to: Case Management and Psychotherapy Manager

Position in the organisation:

The caseworker is part of the Program Management Department and reports to the Program Manager.

S/he does not manage staff.

S/he collaborates closely with caregivers, educators, other caseworkers, psychotherapists and service providers.

Duties and Responsibilities

  • Conduct initial assessments for child protection cases;
  • Assess and prioritizes cases according to risk level;
  • Based on the needs identified through the assessment, develop a case management plan, through child participation and according to the best interest of the child such that cases are closed within a set time frame;
  • Identify, refer and follow up on all services and ensure action points are carried out within the agreed timeframe;
  • Regularly review and, when needed, adjust action plan to ensure progress;
  • Manage cases in line with the national practical guidelines and Standard Operational Procedures (SOPs);
  • Document cases using case notes and regularly update the database to ensure comprehensive record of each case;
  • Ensure data collection and storage is done in a manner that maintains Child Protection policy and Data Protection Protocol of Home of Hope;
  • Monitor, guide, advise and support children and caregivers throughout the duration of the stay of  the children;
  • Ensure that children receive multidisciplinary and holistic support;
  • Participate in relevant meetings as the need arises;
  • Provide weekly updates on cases to the Program Manager;
  • Provide mapping of the available services and organizations operating in the area;
  • Ensure coordination and synergy with the main service providers in the area of intervention for prompt referral, follow up and information sharing;
  • Facilitate awareness sessions for groups (awareness sessions for children, guidance to caregivers and educators);
  • Ensure proper filing and information keeping (storing files of past residents, scanning and storing documents in electronic form, backing up electronic files;
  • Formulate monthly reports on the follow up with UPEL and MoSA, referrals, child protection/child safety incidents and concerns, awareness sessions and group intervention;
  • Formulate accurate quarterly bills to be submitted to MoSA;
  • Conduct home visits;
  • Monitor progress of each child;
  • Develop and maintain effective working relationship with relevant stakeholders including INGOs and local agencies, community leaders and service providers in areas of implementation;
  • Ensure child protection concerns identified by staff members are raised and addressed;
  • Participate in the child protection working group on a monthly basis;
  • Share relevant information regarding child protection needs/gaps with Program Manager;
  • Report any violation of the Child Safety policy to the Program Manager and Home of hope Director;
  • Perform any other duties relating to the nature of the job as directed by the Program Manager.

Knowledge and Experience

Accredited social work degree or other social science degree;

Minimum 2 years of experience in case management in Lebanon;

Good understanding of the local context and social welfare and legal system for child protection services in Lebanon;

Previous experience working with children/refugees/vulnerable populations;

Proven experience engaging with different target groups from all backgrounds (children, families, local and international organization, government, etc.).


Skills and Competencies

Ability to maintain confidentiality, respect, non-discrimination and safety of children at all times;

Excellent interpersonal and problem-solving skills

Flexibility in working overtime when needed;

Computer literacy (Microsoft Word and Excel);

Strong communication skills;

Time management skills;

Excellent organizational skills;

Ability to take initiative;

Child-friendly approach;

Fluency in Arabic;

Strong English skills;

Cultural sensitivity;


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