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Helmholtzstraat 61 G
1098 LE Amsterdam
The Netherlands

ICT and Logistic Assistant

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At the moment we are looking for a:

ICT and Logistic Assistant

From11-08-2017 Locationna Hoursna Educationna

General objective of the job

 

The ICT and Logistics is responsible for the management, maintenance and development of all ICT equipment. S/he delivers technical ICT advice and support for curriculum related activities.

S/he acts as a logistics focal point.

 

Position in the organisation

 

The ICT and Logistics Officer is part of the Operations Department reporting to the Operations Support Manager.

S/he does not manage staff.

 

Result areas

 

Providing ICT support

 

  • Installing and configuring computer hardware operating systems and applications;
  • monitoring and maintaining computer systems and networks;
  • talking staff through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
  • troubleshooting system and network problems and diagnosing and solving hardware or software faults;
  • replacing parts as required;
  • providing support, including procedural documentation and relevant reports;
  • supporting the roll-out of new applications;
  • setting up new users' accounts and profiles and dealing with password issues;
  • responding within agreed time limits to call-outs;
  • working continuously on a task until completion (or referral to third parties, if appropriate);
  • prioritizing and managing many open cases at one time;
  • testing and evaluating new technology;
  • Conducting electrical safety checks on computer equipment.
  • Assists in planning and implementing changes to elements of the ICT service;
  • Sets up equipment such as laptops, data projectors, interactive whiteboards, sound systems and other specialist ICT equipment, ensuring that systems are ready for use and operating correctly;
  • Detects, diagnose and resolve most PC, printer and peripheral device faults;
  • Provide timely and professional, client level technical support for our WCH community.
  • Collaborate as a team member on technology initiatives and projects.
  • Maintain a commitment to continual self--‚Äźimprovement through regular professional development opportunities.
  • Install and deploy new equipment, and perform hardware/software upgrades and installations.
  • Managing positive relationships with our technical support providers and vendors.
  • Research equipment, software or other solutions and recommend improvements.

 

Result: ICT technical support is given to staff in such a way that issues are resolved at all times.

 

 

 

 

Knowledge and Experience

 

Relevant academic background (IT, Computer Science, Business…)

Minimum of 2 years of relevant experience in a similar position;

 

Skills and Competencies

 

Knowledge of program development, logistics and administration;

Planning, analytical and organizational capabilities;

Strong planning and organizing skills to handle many tasks with deadlines;
Fluent English and Arabic;

Advanced computer skills;

Team player;

Result focused and cost-conscious;

Ability to work independently as well as cooperatively with team members;

 

“Commitment to the vision and goals of War Child Holland in Lebanon, including adherence to the Child Safety Policy, is essential”

 

     
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